Learning.com Portland, OR Seasonal Customer Support Specialist July 2016 to October 2016
Deeply skilled in on-boarding new users to accelerate the Time to First Value for the customer. Directed new customers in webinars and On-Demand training sessions. Also, I provided excellent customer care for classroom educators as a Customer Success Agent for Learning.com
School Board of Broward County Ft. Lauderdale, FL. Media Specialist October 2010 to February 2016
Developed, implemented, and taught digital citizenship and informational literacy lessons designed to support the educational goals of Broward County Public Schools. I conducted teacher staff development training by demonstrating the use of instructional resources and new information technologies.
Museum Of Discovery & Science Ft. Lauderdale, FL School Programs Coord. December 2006 to September 2010
Knowledgeable in creating and designing original content for school programs and public events for 4 years. Produced programing for “Family Science Summers” and “Little Explorer” Programs that taught science concepts to preschool aged children and their adult guardians. Established excellent customer rapport with visitors to the Museum of Discovery and Science, a travel destination for families in Ft. Lauderdale, FL.
Wannado City Sunrise, FL “Wana-Helper”
June 2004 to July 2006
Assisted visitors and their children in learning-through-play as the proprietor of the Art Academy in “Wannado City”; an edutainment theme park where children were the citizens of a miniature city in Sawgrass Mills Mall in Sunrise, FL.
Portland State Univ. Portland, OR Certificate of Comp. eLearning & Design 09/2016-12/2017
Florida Atlantic Univ. Boca Raton, FL Bachelors of Arts in Education K-6 02/2002-12/2005